Accessing, browsing and using the official website of the University Hospital Fundación Valle del Lili (hereinafter, “the Hospital” or “FVL”) implies full and unconditional acceptance of the following Terms and Conditions. If you do not agree with any of the points described herein, you are requested to refrain from using this portal.
1. Medical Disclaimer
The content published on this website (including articles, news, blogs, service descriptions and educational materials) is provided for informational and educational purposes only.
It is established that FVL's digital content does not offer personalized medical advice, diagnosis, or treatment and should not be considered a substitute for professional medical consultation, diagnosis, or treatment by a qualified health specialist.
- Warning and Risk: The user understands and accepts that the use of the information contained on this website is at their own risk and responsibility. Health-related decisions should not be based solely on the content of this website.
- Recommendation: For any concerns about a medical condition or before making any health decision, you should always consult a qualified healthcare professional. In case of a medical emergency, seek immediate medical attention.
2. Privacy and Processing of Personal Data
The Hospital guarantees confidentiality and security in the handling of personal data (information that can identify or make a person identifiable), strictly complying with Colombian data protection regulations.
- Compilation and Purpose: The data provided by users through forms, subscriptions or inquiries will be used for the specific purpose of responding to requests, sending information of interest about the Hospital's services (such as newsletters) or to improve the browsing experience on the portal.
- Regulation and Confidentiality: The processing of data is subject to the provisions of the Law 1581 of 2012 (General Regime for the Protection of Personal Data in Colombia) and its regulatory decrees. The Hospital guarantees that the data is handled with adequate security measures to prevent its loss, misuse or unauthorized access.
- Consent: By using the website, the user consents to the collection and use of their data in accordance with the terms of our Privacy Policy and Personal Data Processing.
3. Intellectual property
- Copyright: All content on the website, including but not limited to: texts, graphics, logos, images, videos, designs, icons, trademarks, and software (computer programs), is the exclusive property of the Hospital or is used under license or express permission.
- Prohibited Use: The reproduction, distribution, modification, copying, exploitation, or any commercial or promotional use of this material, in whole or in part, is strictly prohibited without the prior written authorization of the Hospital. The content is made available to the user exclusively for their personal informational and consultation purposes.
4. Limitations of Liability
The Hospital strives to maintain the accuracy and availability of its website; however, it makes no express guarantees regarding:
- The complete accuracy, timeliness or integrity of the information contained on the portal is not guaranteed, and therefore no responsibility is assumed for errors or omissions.
- Uninterrupted availability or the absence of technical failures in the system or service interruptions.
The Hospital will not be liable for damages or losses of any nature (including loss of data, loss of profits or direct and indirect damages) arising from the use of the portal, the inability to use it, or from any system failure, even if the Hospital has been advised of the possibility of such damages.
5. User Usage Restrictions and Digital Security
The user agrees to use the website in a respectful, legal, and ethical manner. They will be responsible for the security of their passwords and activities that involve registration on the website.
- Appropriate Behavior: The user must refrain from any action that may damage, overload or impair the operation of the portal or the rights of third parties.
- Prohibited Content: The posting, transmission, or uploading of any content that is: defamatory against the Hospital, its employees, contractors, or third parties (affecting reputation), illegal, fraudulent, inciting violence, or violating the intellectual property rights of the Hospital or third parties is explicitly prohibited.
- Unlawful Conduct: It is prohibited to engage in illegal conduct such as damage or cyberattacks that distort information or prevent its operation.
- System Integrity: The Hospital is not responsible for damages caused by computer viruses or any other harmful agent that the user may encounter while downloading content. It is the user's responsibility to keep their devices equipped with appropriate security software.
6. Links to Third Party Sites
The FVL portal may contain links (hyperlinks) to external websites for the user's convenience or informational reference.
- The Hospital has no control or responsibility over the content, privacy policies, security, or practices of third-party websites.
- The inclusion of these links does not imply endorsement or association by the Hospital with the content or operators of those sites. Users are advised to review the terms and conditions of each third-party website they visit.
7. Web Accessibility Commitment
The Hospital is committed to ensuring that its website is as accessible and usable as possible for all people, including those with disabilities, adhering to international guidelines and Web Accessibility standards recommended by MinTIC Resolution 1519 of 2020.
- Barriers Report: If a user experiences any difficulty accessing, navigating, or viewing the content due to accessibility barriers, they are encouraged to report it immediately through our User Information and Support System (SIAU) so that the difficulty can be corrected.
8. Changes to the Terms and Conditions and Applicable Law
- Modifications: The Hospital reserves the right to review and modify these Terms and Conditions at any time and without prior notice.
- Acceptance: It is the user's responsibility to periodically review this document. Continued use of the portal after the publication of any modifications constitutes tacit acceptance of the new terms.
- Law and Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Colombia. Any dispute arising from these Terms and Conditions shall be subject to the jurisdiction of the competent courts and tribunals in the city of Cali, Valle del Cauca.
