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In Fundación Valle del LiliYour peace of mind is also part of the care

Our commitment is to provide excellent care that transcends borders. We understand that planning a medical procedure abroad involves addressing many concerns; therefore, we have created this Frequently Asked Questions section . Here you will find detailed information about admission processes, interpretation services, logistical coordination, and the comprehensive support that our International Office offers to you and your family .

01

Does the Fundación Valle del Lili Does it receive patients from abroad?

Yes. We have an International Office dedicated exclusively to providing comprehensive and bilingual support to patients of all nationalities throughout their medical process.
02

Which international insurance companies have agreements with the hospital?

We have an extensive global network of partnerships. You can view the complete list of affiliated insurers. If your insurance is not listed, please contact us to verify your coverage.
03

Can I seek medical care privately (without insurance)?

Of course. You can access all our medical services privately, guaranteeing the same quality and timeliness of care.
04

How can I schedule an in-person or virtual appointment (teleconsultation)?

To schedule an appointment, we only require your ID and basic demographic information. For telehealth consultations, we will also need an email address to send you access to the platform.
05

What payment methods are available from abroad?

We offer three secure payment methods: international bank transfer, online payment through our website, or in-person payment at the time of service. For detailed transfer instructions, please contact the International Office.
06

In what currency should I make payments at the hospital?

In-person payments are accepted in Colombian pesos (COP) or via international credit cards. For bank transfers, the amount must be the equivalent in pesos; we recommend checking the current exchange rate with your bank.
07

What are the International Office's customer service channels?

We are ready to assist you through: Email: oficinainternacional@fvl.org.co WhatsApp: +57 312 603 0388 Phone: +57 (602) 331 9090 ext. 3242
08

Do I need a visa or special permits to receive treatment in Colombia?

Immigration requirements depend on your nationality. Our International Office team can provide guidance on the processes and documents required for your entry into the country for health reasons.
09

Does the hospital offer support with accommodation and transportation?

Yes. We have agreements with nearby hotels and transportation services that offer preferential corporate rates for our patients. The International Office will help you coordinate all the logistics of your stay.

Latest news from the International Bureau

The Fundación Valle del Lili Strengthens its alliance with the Netherlands Antilles for healthcare!

La Fundación Valle del Lili He recently received a visit from representatives of the health insurance companies of Bonaire, St. Eustatius and Saba,…
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Testimonial from Eysbel Flores | International Office

“For years, we searched for a solution in Panama, but unfortunately, we couldn’t find one. That’s when we discovered this hospital, initially…”
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Fundación Valle del Lili strengthens its presence in international medical tourism

During the Qualinn Clinical Excellence Innovation Symposium, participants took part in the forum “Regional Strategy in Health Tourism”,…
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Testimony Clara Banguera | International Office

Clara Banguera is a patient from Vancouver, Canada. Upon arriving in Colombia, she underwent a general check-up…
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Testimony Giselle Dorotea | International Office

Determined to regain her confidence and well-being, Giselle Dorotea traveled to Cali, Colombia, to undergo breast reconstruction surgery with…
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Visit of the Minister of Health of St. Maarten: Strengthening Links in Medical Tourism

Today our institution was visited by the Minister of Health, Development and Social Work of St. Maarten! During this visit…
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