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    Social Support

    "Excellence in health at the service of the community"

    Valle del lili

    SOCIAL SUPPORT UNIT

     

    INTRODUCTION

    One of the missionary cornerstones of Fundación Valle del Lili, and an essential element of our social responsibility, is to provide social support to the most disadvantaged communities through the execution of programs aimed at providing services to patients, families and, in general, the community, as well as granting financial support to projects that work for the educational, social and cultural development of the region.

    Given the considerable number of patients and families who have severe economic and psychosocial difficulties that come to our institution, the entire organization is based on the cornerstone of social support. In order to allow for the articulation of programs and projects aimed at vulnerable populations, the Social Support Unit (formerly Fundación Ayudemos) was created more than 10 years ago to keep a long-term relationship with the patients and families who need more support.

     

     

    WHO IS IT AIMED AT?

    The Social Support Unit has specialized personnel, focused on understanding the socioeconomic and psychosocial needs of hospitalized patients and their families, in order to provide support and make more bearable hospitalization, treatment or health conditions that affect them at their personal or family level. Externally, this Unit supports healthcare activities of promotion and prevention among the most vulnerable communities within Cali and some municipalities in Valle del Cauca, Cauca and Nariño.

    With our Social Support cornerstone, we seek to contribute to sustainable development, by supporting and executing programs that, under a perspective of shared value, generate important benefits for patients, the community and the organization. This is possible because the programs executed and supported are focused on the wellbeing of patients and their families, on the promotion and protection of human rights and on the creation of opportunities that allow people and their families to develop their potential and take better decisions about their health and well-being.

     

    PROCESSES INCLUDED
    Activities carried out by the Social Support Unit:

    Programas Caritas Felices: ocused on newborn patients and patients up to 17 years old, hospitalized in the Pediatrics Department and those who are at the Pediatric Emergency Service.

    This program promotes free play and ludic strategies under guidance and therapeutic accompaniment, which favor the expression and processing of emotions, the development of creativity, the strengthening of affective bonds with their caregivers and the socialization among peers.

    Play is promoted as a key tool in the child's integrated development, since it promotes growth and learning in children's lives.
    Programas Aula Hospitalaria: focused on newborn patients from and patients up to 17 years old, who are at the Pediatric hospitalization Department. It provides non-formal educational support and psychosocial accompaniment to children and young people.

    Classroom work focuses on hospital pedagogy, searching mainly to provide emotional, psychosocial and pedagogical support to children in order to keep them active, to grant opportunities for the development of their potential, their skills and abilities, as well as to accelerate their return to school and their social circle.

    Some of the advantages of this program are the use of information and communication technologies for working with children.
    Both programs seek to provide psychosocial support to patients and their caregivers, protect their rights and ensure their well-being. Caritas Felices promotes free play and ludic strategies which favor the expression of emotions, the development of creativity and socialization. Aula Hospitalaria uses pedagogical strategies, supported on information and communication technologies, to promote the development of children’s skills and ease their return to their school environment once treatment is over. Both programs enroll about 6,500 participants every year.

    Sinfonía de Sonrisas: It is an institutional group of volunteer professionals from different disciplines who, through artistic interventions and ludic and therapeutic activities addressed to patients of all ages and carried out directly inside the patients’ rooms, seek to provide a space for leisure and recreation. The objective is to offer spaces for both emotional containment and recreation, which may help to improve the psychosocial well-being of the patient, in order to ensure a more positive process of hospitalization and acceptance of the disease for patients and their families.

    MISSION

    To detach patients, their families and all staff at Fundación Valle del Lili from the hospital environment, through ludic therapeutic intervention, in order to satisfy their emotional health needs, using clown tools in a permanent search for human beings’ dignity, contributing to excellence for the benefit of the community.

    VISION

    Consolidate ourselves as a leading clown group within the country, focused on the emotional healthcare of people at both the hospital and community environments, through a dignified and humanized treatment, integrating ludic and therapeutic intervention, as well as education and clinical research, focused on people’s well-being.

    OBJECTIVES:

    • To strengthen humanization policies at Fundación Valle del Lili, contributing to a memorable experience for the patient.
    • To perform ludic interventions for comprehensive assistance with human warmth.
    • Recover the patient's own joy and confidence in life.

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    Hogar de paso Alonso Ocampo (Alonso Ocampo’s healthcare residence): A place that provides temporary accommodation for patients with very limited resources who must continue with their treatment, who do not need to be hospitalized according to medical criteria, and who live outside the city and cannot afford accommodation. The residence provides daily food to patients and their companions, as well as the transportation services to the Foundation.
    Jornadas de salud extramurales: pediatrics, dentistry, gynecology, and oncological gynecology free consultations are carried out weekly or monthly at vulnerable sectors of Cali, Cauca and Valle del Cauca, in association with local social organizations that work directly with the population. Since 2007, nearly 21,500 users have benefited from this service.
    Operación Sonrisa: in association with Fundación Operación Sonrisa, free surgeries for children and young people with a diagnosis of cleft lip and cleft palate are performed. Every month, nearly 30 patients are assessed and between 8 and 10 surgeries are performed.
    Jornada de columna: thanks to our alliance with Fundación Casa de Colombia and the Global Spine Outreach Foundation of the United States, it is possible to perform 30 free surgeries every year and assess nearly 80 pediatric patients diagnosed with scoliosis.



    The Social Support Unit’s staff are characterized by their:

    • Spirit of service.
    • Human warmth.
    • Integrity.
    • Willingness to provide help and guidance to those who need it most.

    Services

    Medical departments