Process for Medical Attention
How to manage medical services according to the type of health insurance plan.
Through a Health Insurance Company
If you have a Health insurance plan that covers your medical treatment, the International Office will contact the insurer, in order to ensure that all the documentation required is submitted correctly, granting you the best coverage possible. Before the medical assistance provision process stars, the insurer must end an authorization or a guarantee letter, specifying payment conditions, the plan’s coverage, the value of copayment, as well as inclusions or exclusions in the plan for medical assistance.
The International Office will inform you, before your arrival, about the estimated costs of hospitalization services and outpatient services for diagnosis and treatment (e.g. clinical laboratory, diagnostic imaging, endoscopy, etc.). However, it is important for you to have in mind that they are approximative values, and it is possible that the final invoice is not equal in value to this initial estimate. If the final invoice’s value is lower than the initial payment received, a reimbursement process will start once the medical assistance services have concluded.
The total value of the initial estimate invoice must be paid before starting any treatment. Payment through bank transfer must be received 72 hours before starting the provision of medical services.
Through the Outpatient Service
If you have the coverage of a Health Insurance plan, please, contact first your insurance company, informing them about the symptoms you have and requesting them to send a guarantee/coverage letter for medical attention to the following e-mail address: firstname.lastname@example.org.
It is of the outmost importance that you show your identification card when being admitted into the emergencies Service (passport, citizenship card, foreign resident identification card, etc.).
If you do not have a medical insurance plan, the admissions personnel at the Emergencies Service may give you an estimate of the cost of the initial medical assistance at the Emergencies Service.