Rights and duties

Patients' Rights:

1. Access to health services and health technologies, which guarantee comprehensive, timely and safe care.

2. Receive the initial emergency care that may be required in a timely manner as his or her condition warrants.

3. To receive the best care during the whole process of the disease by qualified and competent medical and health care personnel, respecting the patient's wishes, even in case of irreversible disease.

4. Receive a second opinion from a health care professional, if desired.

5. Prove their identity by means of an identity document, without being asked for any other document.

6. To be treated with dignity, respecting their beliefs and customs, as well as their personal opinions about the procedures.

7. Not to be subjected to cruel or inhuman treatment that affects their dignity, nor to be forced to endure avoidable suffering, nor forced to suffer from illnesses that can be treated.

8. To receive health services in conditions of hygiene, safety and respect for their privacy, guaranteeing access to safe and secure health care facilities.

9. The right to die with dignity and to have one's wishes respected to allow the process of dying to continue its natural course in the terminal phase of one's illness.

10. Receive information about the formal channels for presenting claims, complaints, suggestions, as well as to receive a written response.

11. Obtain clear, appropriate and sufficient information from the treating health professional to enable them to make free, informed and conscientious decisions.

12. Review and receive information about the costs of services provided.

13. Request and receive a copy of their medical records.

14. Accept or reject activities, interventions, supplies, medications, devices, services, procedures or treatments for their care.

15. To the exercise and guarantee of sexual and reproductive rights in a safe and timely manner, including the prevention of risks and unsafe care.

16. Be included in scientific research studies, only if they authorize it.

17. Oppose the legal presumption of organ donation, expressing their desire not to be an organ donor.

18. Maintain the confidentiality and secrecy of their clinical information, without prejudice to the possibility of accessing their medical records with their authorization or by the competent authorities as determined by law.

19. Receive or reject spiritual or moral support.

20. Patients with disabilities have the right to transit through accessible and properly marked spaces according to their condition.

21. Receive special protection for children, adolescents, pregnant women, victims of violence, victims of the armed conflict, elderly population, persons with orphan diseases, and persons suffering from catastrophic or high-cost diseases. Patient’s health care will not be limited by any type of administrative or economic restriction.

22. Victims of any type of sexual violence have the right to priority access to the psychological and psychiatric treatment they require.

Patients' duties:

1. Seek comprehensive care for their health and that of their community.

2. Be affiliated to the general social security system in health, use the benefits properly and comply with all regulations.

3. Provide truthful, clear and complete information in health care processes.

4. Follow the recommendations given by health personnel, including those of health promotion and disease prevention programs.

5. Provide dignified, humane and respectful treatment to the clinic staff and other persons related to the care process.

6. Contribute to the financing of health care and social security expenses.

7. Contribute to the care of the environment.

8. Adopt safety measures according to institutional guidelines.

9. Comply with the rules, regulations and instructions of the Institution.